Payment and Refund Policy

1. Introduction

This Payment and Refund Policy ("Policy") governs the purchase and refund process on THESKINZONE ("Website"), operated by SKIN ZONE GO LTD, registered under company number 15146708 at Intershore Suite, Room 105, Dowgate Hill Gate, London, United Kingdom, EC4R 2SU ("Company", "We", "Us"). By using our services, you agree to the terms outlined in this Policy.<

2. Payment Policy

2.1 Accepted Payment Methods

We accept the following payment methods for purchasing digital skins on our platform:

• VISA
• MasterCard

All transactions are processed securely through our payment gateway, ensuring the protection of your financial data.

2.2 Account System

• Users can top up their account on the Website using a bank card.
• The account balance can be used for purchasing skins at any time.
• Funds in your account can be withdrawn back to your original payment method upon request.

2.3 Purchasing Process

To successfully buy skins from our Website, users must follow these steps:

1. Authorize on THESKINZONE using your Steam account.
2. Top up your account using a bank card.
3. Select desired skins from our inventory.
4. Complete the checkout process and finalize your order.
5. Receive a confirmation email containing a Steam friend request.
6. Accept the friend request to facilitate the trade.
7. Wait for the trade, which will be processed within 15 business days.

Once the transaction is completed, the digital skins will be transferred to your specified Steam account.

3. Refund and Return Policy

3.1 Eligibility for Returns and Refunds

Customers may request a refund or return their purchased skins within 15 days after receiving the skins under the following conditions:

• Item Not as Described: If the delivered skin significantly differs from the description provided on the Website.
• Non-Delivery of Item: If the purchased skin does not appear in your Steam inventory within 15 business days.

3.2 Return & Refund Process

To initiate a refund or return, the customer must:

1. Contact our support team via email, providing a detailed reason for the return.
2. Follow the provided instructions to return the skins to us.
3. Await an inspection of the returned skins and review of the refund request.

Upon approval, the refund will be processed, and the amount will be credited back to your Website account.

3.3 Refund Processing Time

• Refunds for eligible transactions will be processed within 5-10 business days.
• Refunds are issued only to the user's Website account and can be used for future purchases or withdrawn to the original payment method.

3.4 Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• The skins have been successfully delivered as described.
• The user traded, sold, or transferred the skins after receiving them.
• The user failed to follow the return instructions provided by support.
• The refund request is made after the 15-day period.

4. Company's Right to Refuse Sale

We reserve the right to refuse or cancel a sale under the following conditions:

• The selected skins are out of stock.
• The user has requested multiple refunds, indicating suspicious activity.
• The user has not accepted the Steam friend request after the official email notification.
• The trade cannot be completed due to Steam trading restrictions or other unforeseen circumstances.

If we refuse to complete a sale, any charged amount will be refunded to the user’s Website account.

5. Delivery of Digital Products

5.1 Delivery Method

We only offer digital delivery via Steam trading. Upon successful purchase:

• Users will receive an email notification containing a Steam friend request.
• After accepting the request, our system will process the trade within 15 business days.
• The purchase is considered complete and delivered once the skins appear in the user's CS inventory.

5.2 Delayed or Failed Delivery

If the purchased skins do not appear in your Steam inventory within 15 business days, users should:

1. Contact our support team for assistance.
2. Provide order details to verify the transaction status.
3. Follow refund or redelivery instructions based on our assessment.

6. Disputes & Chargebacks

Users are encouraged to contact our support team to resolve disputes before filing a chargeback with their bank. Filing an unauthorized chargeback may lead to:

• Temporary or permanent suspension of the user's account.
• Forfeiture of funds in the Website account.
• Legal action, if fraudulent claims are suspected.

7. Policy Amendments

The Company reserves the right to update this Policy at any time. Any changes will be communicated via email or posted on the Website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

8. Contact Information

For any questions related to payments, refunds, or returns, please contact our support team at:

📧 [email protected]

📍 Intershore Suite, Room 105, Dowgate Hill Gate, London, United Kingdom, EC4R 2SU